Frequently Asked Questions
Your guide to all things dark and alternative.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Once shipped, domestic orders typically arrive within 3-7 business days, while international shipping durations vary by location.
What is your return policy for clothing and boots?
We accept returns and exchanges on unworn items with original tags within 30 days of delivery. Please note that for hygiene reasons, certain items like earrings and body jewelry are final sale.
Do you ship internationally?
Yes, we ship our gothic and alternative fashion worldwide. Shipping costs and customs duties are calculated at checkout based on your specific country.
How do I know what size to order?
Since we carry various alternative brands, sizing can vary. We provide a specific size chart link on every product page to help you find your perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Sezzle to make your shopping experience easier.
Are your products cruelty-free/vegan?
Many of our brands, including Demonia and TUK, offer 100% vegan footwear options. You can use our site filters to specifically browse vegan-friendly materials.